Terms and Conditions - Birdsville Bird Shop, Sydney

BIRDSVILLE PURCHASE POLICY

These terms apply to animals, products and services bought from Birdsville, 684 Botany Road, Alexandria NSW 2015. Please read them before you buy. If you have any questions, call us on (02) 9669 1766 or email info@birdsville.net.au.

Your Rights Under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in these terms excludes, restricts or changes your rights under the Australian Consumer Law. The return policy and health warranty below are offered in addition to those rights.

Buying a Bird or Small Animal

All of our animals are carefully cared for, and our team will help you choose the right animal for your home. Please choose carefully, and ask us any questions before you buy.

We strongly recommend that every customer has their new animal checked by an avian or exotics vet within a week of purchase.

3 Day Return Policy

If you’re not satisfied with your bird or small animal for a genuine reason, you can return it within 3 days of purchase for a refund of 50% of the purchase price, as long as:

the animal is in the same healthy condition as when you bought it
a non hand raised bird has not had its wings clipped
you bring your original receipt

This policy doesn’t apply to animals that have been injured or become unwell through an accident or their care after leaving our store. For an animal with a health problem it had at the time of purchase, see our 4 Week Health Warranty below.

4 Week Health Warranty

If a vet finds that an animal bought from Birdsville has a health problem within 4 weeks of purchase, please contact us straight away on (02) 9669 1766.

To claim under this warranty, you’ll need to provide your original receipt and a written report from an avian or exotics vet that:

names the diagnosis
confirms the condition was present at the time of purchase, and explains why
confirms the condition wasn’t caused by anything after purchase, such as diet, housing, injury, other animals or the new environment

A report that only says the condition may or might have been present won’t be accepted. The animal must be returned to our store so our team can assess it, and we may seek a second opinion from our own vet. Returned animals may be sent back to their breeder or treated by our own team, which is why we need the animal brought back to our store rather than treated elsewhere.

If an animal dies within the 4 week warranty period, please tell us within 2 days and provide a necropsy (post mortem) report from an avian or exotics vet, including the animal’s leg ring or microchip number if it has one, together with the animal’s body and your original receipt.

Once a claim is confirmed, we’ll replace the animal with the next available animal of the same kind, within a reasonable time depending on the season and availability. If a replacement can’t be supplied within a reasonable time, we’ll offer a refund instead.

Vet Fees

Birdsville does not pay for vet treatment arranged by the customer unless we have agreed to it in writing beforehand. Letting us know about a problem doesn’t mean we have agreed to pay for outside vet treatment. If your animal becomes unwell, please contact us and bring it in first, so we can assess it and arrange treatment ourselves.

What the Warranty Doesn’t Cover

Once an animal leaves our store, its care becomes the owner’s responsibility. The health warranty doesn’t cover illness, injury or death caused after purchase, for example by an accident, a broken neck, stress from other animals or children, rough or excessive handling, a bacterial infection picked up in its new home, attack by vermin or other animals, metal poisoning from a cage or aviary, poor diet, or exposure to heat or cold.

Our 4 week health warranty doesn’t apply to rats, mice or fish. Your rights under the Australian Consumer Law still apply to all animals.

We don’t accept returns of animals bought from other shops, online sellers or private breeders, or animals that have been swapped or mixed with birds from home aviaries.

How to Make a Claim

To make a claim under our return policy or health warranty, contact Birdsville on (02) 9669 1766, email info@birdsville.net.au, or visit us at 684 Botany Road, Alexandria NSW 2015. You’ll need your original receipt, the animal, and any vet report required above. The customer is responsible for the cost of any vet report and of bringing the animal back to our store.

Caring for Your New Animal

Birds and small animals are delicate, and a new home is a big change for them. They can become unwell from cold or heat, a change of diet, fright, stress, rough handling or too much handling. New birds should be kept apart from your other birds for at least 2 weeks before being introduced. Our free care guides on this website explain how to look after each animal, and our team is always happy to help. If you’re ever worried about your animal, bring it in for us to check or take it to an avian or exotics vet.

Wing Clipping and Escapes

Wing clipping slows a bird’s flight but doesn’t stop it completely, and some birds can still fly well after a clip. Birdsville is not responsible for any bird that flies away after purchase, whether its wings are clipped or not. Most of our hand raised birds have their wings clipped while they’re learning in our store, for their safety and for training.

Deposits

Deposits are non refundable and non transferable if you change your mind. We take deposits on animals and on items that are hard to source, and a lot of time and effort goes into bringing them in for you. Waiting times for birds to arrive or wean depend on nature and can be shorter or longer than we expect.

If Birdsville can’t supply the animal or item you’ve paid a deposit on, we’ll refund your deposit in full.

Products

Please choose your products carefully, as we don’t offer refunds for change of mind. If a product is faulty, not as described or not fit for purpose, bring it back to our store at 684 Botany Road, Alexandria NSW 2015, with your receipt, and we’ll repair, replace or refund it in line with the Australian Consumer Law.

Products returned for any other reason must be unused and in their original, undamaged packaging with all parts included. We may charge a restocking fee of about $10 or 15% of the price, whichever is greater, if we agree to accept them.

Manufacturers sometimes change a product’s packaging or design without notice. If a product looks a little different from our photos but works the same way, this isn’t grounds for a refund.

Online orders are placed through our partner online store, Petsville (https://petsville.com.au/), and are covered by Petsville’s own terms and conditions, delivery and returns policies.

Pricing and Payment

We do our best to keep prices accurate, but they can change as supplier costs change, and prices on our website may not always match our store. Our in store price is the current price. If an item has been priced incorrectly, we’ll let you know before you pay, and you can choose to pay the correct price or cancel the purchase for a full refund.

We accept credit and debit cards, cash and direct deposit. We don’t accept cheques.

Grooming, Handling and In Store Services

Birdsville offers wing clipping, nail clipping, beak trimming, leg ring removal and other handling services. Our team is well trained and takes great care, but working with animals always carries some risk. By using these services, you accept the following:

Handling and grooming can be stressful, and can expose or worsen a hidden medical condition, during or after the service.
Nails can sometimes bleed, especially if an animal moves suddenly or has an unusually long blood supply in the nail. If this happens, we’ll use a styptic powder to stop the bleeding.
Animals can react in unexpected ways and injure themselves.
Please tell us about any current or past health problems before we start, so we can take extra care.
If we believe your animal needs urgent vet care and you’re not with us, we’ll seek vet treatment for your animal at your cost.

Birdsville is not responsible for injury, illness or death, or for vet fees, resulting from these risks, except where caused by our negligence or where the Australian Consumer Law says otherwise.

Please bring your animal in a secure carrier that it can be easily and safely taken in and out of. Some cages used as carriers make it hard to remove an animal and can cause stress or injury. Ask our team if you’re unsure about your carrier.

No appointment is needed for clipping. We clip birds, rabbits and guinea pigs 7 days a week during opening hours. Nail clipping also lets our team spot early signs of problems such as calcium deficiency.

Bird Boarding

Birdsville offers climate controlled bird boarding, and we take the utmost care of every bird in our care. Boarding is at the owner’s risk, and Birdsville is not responsible for accident, illness, injury or death while a bird is boarding, except where caused by our negligence or where the Australian Consumer Law says otherwise.

If your bird becomes unwell while boarding and we can’t reach you, we’ll seek vet treatment for it at your cost.

If a bird isn’t collected within 15 days of the agreed pick up date, we’ll try to contact the owner by phone, email and text message. If we can’t reach the owner and the bird still hasn’t been collected after those attempts, it will be considered abandoned and will become the property of Birdsville, which may rehome it.

Information on Our Website

The information on this website is a general guide only. We take care to make sure it’s accurate, but we can’t guarantee it’s complete or up to date, and it doesn’t replace advice from your vet. Always follow the instructions on a product’s label or packaging. If you’re unsure, ask our team or your vet.

Privacy

We only collect the personal information we need to process your purchase, warranty claim, deposit or service, and to contact you about it. We don’t sell your information to anyone.